ServiceNow

Enterprise Software & Network Solutions

Apt Insight

They're an established enterprise giant with strong brand recognition and robust benefits, making it an attractive platform for stable enterprise engineering. Headquartered in Santa Clara, California, they operate as a publicly traded global leader in digital workflow automation. The company employs tens of thousands of people across dozens of international offices. They maintain an active hiring pace with hundreds of open positions globally. Their market presence is massive, serving roughly 90% of the Fortune 500.

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About

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. With more than 8,400 customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For®. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Founded2004

HeadquartersSanta Clara, US

IndustryEnterprise Software & Network Solutions

Websitewww.servicenow.com

Employees35.1K

Total Funding$4.3B

Why people join & leave

Why join

High CEO approval and strong enterprise brandGenerous Big Tech benefits and wellness daysRapidly expanding enterprise AI initiativesSupportive remote and hybrid work flexibility

Why leave

Frequent organizational changes and moving prioritiesEquity value fluctuations impacting total compensationFrustrations with proprietary low-code developer toolingBureaucratic internal processes and middle management friction

Company Pulse

Headcount

-14%past year

Raised

$4.3Btotal

In the News

ServiceNow stock gains on Sweep acquisition and strong Q2 2026 figuresad-hoc-news.de · Sep 6, 2026

ServiceNow (NOW) Becomes Core Partner In Multi Agent AI Workflow Push - Simply Wall St Newssimplywall.st · Sep 5, 2026

ServiceNow Just Rallied 28% in a Month: Take Profits, or Buy More? - 24/7 Wall St.247wallst.com · Sep 3, 2026

ServiceNow Newsroom: Media Resources and Announcementsnewsroom.servicenow.com

ServiceNow Investor Relations — ServiceNow and OpenAI collaborate to deepen and accelerate enterprise AI outcomesinvestor.servicenow.com

Employee Experience

4.1/5

Career Opportunities

3.9

Compensation & Benefits

4.2

Culture & Values

4.2

Diversity & Inclusion

4.3

Senior Management

3.8

Work-Life Balance

4.0

Quick Take

Strengths

Strong leadership approvalCEO Bill McDermott holds a 92% approval rating among reviewers.

Robust financial growthQ2 2026 subscription revenue rose 24.5% year-over-year to $3.88 billion.

Consistently recognized cultureRanked #3 on the Best Places to Work list in 2024, up from #23 in 2022.

Watch out

Stock volatility impactRecent stock price pullbacks have weighed on employee morale and equity grant values.

Things to consider

Frequent reorganizations — Employees report recurring structural shifts and shifting priorities every few months, which can disrupt long-term project execution.

Developer tooling friction — Engineering feedback highlights challenges with proprietary low-code platforms and cumbersome internal sign-off processes.

Leadership

Bill McDermottChairman and Chief Executive Officer

Gina MastantuonoPresident and Chief Financial Officer

Amit ZaveryPresident, Chief Product Officer, and Chief Operating Officer

Pat CaseyExecutive Vice President and Chief Technology Officer

Frederic B. LuddyFounder and Board Member

What They Build

ServiceNow builds enterprise cloud architecture and digital workflow platforms designed to automate business operations across IT, HR, and customer service. Their engineering focuses on multi-agent AI orchestration, scalable data storage, and deterministic automation pipelines. Teams face technical challenges around low-latency distributed systems and enterprise security integrations.

Workflow Automation

Enterprise AI & Generative AI

IT Service Management

Customer Service Management

Cloud Infrastructure

Domains

Distributed Systems

Cloud Infrastructure

Machine Learning

DevOps

Enterprise Security

Tech Stack

Spring Framework

gRPC

TensorFlow

Snowflake

AWS CloudFormation

SQS

GitHub Actions

Jenkins