ServiceNow
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Manager, Thought Leadership Research Strategist

ServiceNow
Austin, TX
Remote
Full-time
1d ago

Apt Insight

In this individual-contributor role on ServiceNow’s thought leadership research team, you will take research projects from hypothesis development through analysis and publication. You will design research methods, work with external research firms, and turn quantitative and qualitative findings into evidence-based insights for executive audiences. Your work will include research reports and related content that support ServiceNow’s broader business context as an enterprise software company focused on digital workflows and AI. The position is listed as full-time and flexible or remote, with Austin, Texas, shown as the location.

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Responsibilities

Conduct desk research to test hypotheses and identify gaps before survey fieldwork begins.
Design and manage survey methodologies, including sampling, weighting, screening, and regional representation.
Partner with external research firms to develop and field quantitative and qualitative research.
Analyze research data using segment cuts, crosstabs, and other statistical approaches.
Build narrative frameworks that translate complex findings into actionable insights for executive audiences.
Write and storyboard research reports, grounding claims in evidence and maintaining a clear editorial voice.
Collaborate with editorial colleagues on recommendations and derivative content for research programs.

Qualifications

At least seven years of experience in market research, thought leadership, management consulting, or a similar analytical and editorial discipline.
Experience designing quantitative survey instruments and qualitative research frameworks to test hypotheses.
Hands-on analytical experience running segment cuts, crosstabs, and statistical analysis.
Experience using AI tools to accelerate research and analysis, with sound judgment to verify outputs and protect methodological rigor.
Ability to translate complex data into compelling narratives for C-suite audiences, supported by strong writing and editorial judgment.
Experience partnering with external research firms on survey design, fielding, and analysis.
Nice to Have
Experience applying emerging research methods, such as AI-moderated qualitative research.
A portfolio demonstrating research-backed content and executive-focused storytelling.
Experience working across regions and accounting for regional representation in research.

Work Environment

The position is listed as flexible or remote; remote work is available in the United States.
Austin, Texas, is the listed location.
The role is an individual-contributor position within the thought leadership research team.
The listing describes a distributed work approach based on flexibility and trust.
The listing does not specify work hours or travel expectations.

Benefits & Perks

The listing does not specify compensation or employee benefits.
You can build experience across research design, data analysis, and editorial storytelling.
The role offers opportunities to develop executive-facing research insights and reports.
You can gain exposure to emerging research approaches, including AI-assisted qualitative methods.