ServiceNow

Enterprise Software & Network Solutions

Apt Insight

They're an established enterprise powerhouse with strong executive leadership and solid overall sentiment, making them a steady place to build a career. Headquartered in Santa Clara, California, they build cloud and workflow automation platforms for large-scale enterprise operations. They operate as a massive public tech employer with tens of thousands of global workers across dozens of worldwide offices. Hiring activity remains active with hundreds of open roles across engineering, product, and sales. With broad market penetration across the Fortune 500, they offer substantial enterprise scale and stability.

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About

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. With more than 8,400 customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For®. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Founded2004

HeadquartersSanta Clara, US

IndustryEnterprise Software & Network Solutions

Websitewww.servicenow.com

Employees35.1K

Total Funding$4.3B

Why people join & leave

Why join

Strong employee benefits and wellness daysRespected enterprise brand and market stabilityHigh executive leadership approvalFlexible hybrid and remote working models

Why leave

Frequent reorganizations and shifting roadmapsFriction with proprietary developer toolingDisconnect between sales goals and platform stabilityEquity volatility affecting total compensation

Company Pulse

Headcount

-14%past year

Raised

$4.3Btotal

In the News

ServiceNow's Amit Zavery on AI lock-in and the acceleration of enterprise techthestack.technology · Sep 25, 2026

ServiceNow partners earn $6 for every $1 sold: report | Channel Divechanneldive.com · Sep 23, 2026

ServiceNow Newsroom: Media Resources and Announcementsnewsroom.servicenow.com

ServiceNow moves beyond the sidecar AI era, giving customers a complete AI-native experience across all products and packages - ServiceNow Newsroomnewsroom.servicenow.com

ServiceNow launches Autonomous Workforce that thinks and acts; adds Moveworks to the ServiceNow AI Platform - ServiceNow Newsroomnewsroom.servicenow.com

Employee Experience

4.1/5

Career Opportunities

3.9

Compensation & Benefits

4.2

Culture & Values

4.2

Diversity & Inclusion

4.3

Senior Management

3.8

Work-Life Balance

4.0

Quick Take

Strengths

High CEO approvalBill McDermott holds a 92% CEO approval rating.

Strong workplace recognitionRanked #3 on Best Places to Work awards in 2024.

Solid overall ratingCarries an 82% overall workplace rating across thousands of employee reviews.

Watch out

Management frictionSenior management rating trails at 76% alongside reports of middle management overhead.

Note

Broad global footprintMaintains distributed hubs across North America, Europe, the Middle East, and Asia-Pacific.

Things to consider

Frequent internal reorganizations — Employees report recurring structural realignments every few months, which can lead to shifting priorities and project churn.

Developer tooling friction — Engineers highlight friction with proprietary platform development and XML-based code workflows compared to modern standard tooling.

Leadership

Bill McDermottChairman and Chief Executive Officer

Gina MastantuonoPresident and Chief Financial Officer

Amit ZaveryPresident, Chief Product Officer, and Chief Operating Officer

Pat CaseyExecutive Vice President and Chief Technology Officer

Nick TzitzonVice Chairman

What They Build

They build enterprise workflow automation and digital experience software integrated with deterministic and autonomous AI capabilities. Technical challenges involve scaling multi-tenant cloud platforms, orchestrating cross-enterprise integrations, and maintaining low-latency data pipelines. Engineering teams emphasize scalable cloud infrastructure, AI model integration, and proprietary platform extensibility.

Enterprise Automation

Autonomous AI Agents

IT Service Management

Cloud Infrastructure

Data Governance

Domains

Backend

Machine Learning

Cloud Architecture

DevOps

Enterprise Security

Tech Stack

Spring Framework

gRPC

TensorFlow

Snowflake

AWS CloudFormation

GitHub Actions

Jenkins

Puppet