ServiceNow
S

Director, CRM Sales

ServiceNow
Chicago, IL
Remote
Full-time
$151k - $225k
1d ago

Apt Insight

In this role, you will lead a team of CRM Account Executives focused on new business growth in the region. You will develop regional sales strategy, set territories and quotas, coach team members, and oversee pipeline and forecast accuracy while working toward quarterly and annual sales goals. You will also support field sales teams on opportunities, build senior customer relationships, and coordinate with internal teams and partners. The role includes retaining and growing existing customers through ongoing engagement and operating in ServiceNow’s enterprise software business, where its platform connects AI, data, and workflows.

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Responsibilities

Build, recruit, coach, and mentor a team of CRM Account Executives to drive regional new business growth.
Develop regional sales and go-to-market strategies with Sales Operations, considering the competitive landscape and the company’s market position.
Plan territories and quotas and communicate sales performance expectations to the team.
Support field sales teams with territory planning, relationship development, opportunity development, and deal closure.
Manage sales pipeline and provide accurate current and future forecasts to the business.
Engage with C-level customer contacts to understand business requirements and build strategic relationships.
Coordinate with internal teams and partners while engaging existing customers to retain and grow the customer base.

Qualifications

Demonstrated success in new business sales, including presentation and negotiation skills with industry stakeholders and C-level executives.
Experience recruiting, coaching, and managing high-performing sales teams.
Strategic, analytical, and financial planning skills to meet and exceed sales quotas and goals.
Experience managing accurate CRM reports, quarterly forecasts, and opportunity inspections.
Ability to drive sales processes and work effectively with Sales Operations.
Experience leveraging or critically evaluating how AI can be integrated into work processes, decision-making, or problem-solving.
Nice to Have
Established partner relationships and networks that can support revenue growth and territory development.
Experience developing pipeline-generation activities with marketing teams or partner communities.
Ability to build self-motivated teams that value collaboration, enthusiasm, and strong performance.

Work Environment

The role is listed as flexible or remote.
The listed location is Chicago, Illinois, United States.
The position is part of the North America and Canada region and involves collaboration with sales, operations, solution consulting, business units, professional services, marketing, partners, and executives.
The listing describes a rapidly changing and growing work environment; it does not specify hours or travel requirements.

Benefits & Perks

The listed base pay is $151,150–$224,775 USD per year; sales compensation generally includes an on-target earnings incentive structure, and equity may also apply.
Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, an employee stock purchase plan, matching donations, flexible time away, and family leave programs.
The role offers scope to develop sales leadership experience through team building, coaching, regional strategy, and revenue ownership.