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Responsibilities
Engage customers and demonstrate product features to support their shopping experience.
Provide customer service and follow up to address customer needs.
Meet or exceed sales targets while supporting customer satisfaction.
Help customers understand account statements and pay bills in the store.
Answer questions about services, update account information, process upgrades, and handle general service requests.
Maintain detailed knowledge of Comcast products, services, and competitive offerings.
Follow retail operating policies and procedures to maintain a consistent, professional store environment.
Qualifications
Have a high school diploma or equivalent.
Have 2–5 years of relevant work experience.
Be able to work a flexible schedule that may include evenings, weekends, and holidays.
Maintain regular, consistent, and punctual attendance.
Be able to lift or carry boxes weighing up to 25 pounds and move around the store constantly.
Bring enthusiasm for technology and an interest in learning about new products and services.
Demonstrate strong communication, customer-focused service, and problem-solving skills.
Show resilience, self-motivation, and the ability to work effectively as part of a team.
Work Environment
The role is full-time and on-site at 1255 W North Ave in Chicago, Illinois.
The schedule may include evenings, weekends, and holidays to meet retail operational needs.
You will work in a fun, competitive retail environment with an emphasis on teamwork and customer support.
The role involves moving around the store and handling boxes weighing up to 25 pounds.
Benefits & Perks
Base pay is $17.05, with total target compensation of $25.43 including targeted commission; sales compensation may exceed target for employees who surpass sales goals.
Benefits include medical, dental, and vision coverage, Comcast Xfinity courtesy services in serviced areas, and discounted tickets to Universal Resorts.
The package includes paid parental leave, paid time off, tuition reimbursement of up to $8,000 for full-time employees, and a 401(k) savings plan with up to 6% dollar-to-dollar matching.
On-the-job training supports learning about Comcast products, services, and retail sales.