UA
Senior Manager, UX Design & Innovation
United Airlines
Chicago, IL
On-site
Full-time
$141k - $183k
1d ago
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Responsibilities
Lead the design vision for connected digital experiences across mobile, web, in-flight, and emerging customer touchpoints.
Partner with product and technology leaders to shape unified experience roadmaps and balance current delivery with long-term scalability.
Own the strategy and evolution of Atmos, United’s design system, promoting consistency, accessibility, and brand alignment.
Guide design quality and delivery across desktop, mobile, seatback, and notification experiences.
Use research and analytics insights to inform design decisions and connect them to measurable outcomes.
Integrate AI capabilities into scalable designs to support predictive and personalized customer experiences.
Develop and mentor a high-performing design team, fostering feedback, skill growth, and continuous improvement.
Qualifications
Bachelor’s degree in technology, design, or a relevant field.
At least 7 years of visual or interaction design experience and at least 3 years of supervisory experience.
Expertise in creating AI-driven travel or retail experiences using data and insights to anticipate customer needs.
Demonstrated ability to define and evolve scalable design systems aligned with brand standards across digital touchpoints.
Proven expertise designing iOS digital products and understanding platform conventions and interaction patterns.
Strong skills in research and data-informed decision-making, roadmap development, stakeholder communication, and design team leadership; must be legally authorized to work in the United States without employer sponsorship.
At least 8 years of digital product interaction design experience.
At least 5 years managing a multidisciplinary design team in e-commerce or retail.
Experience leading or collaborating with agent-enabled design teams and thoughtfully integrating AI-assisted tools into design workflows.
Work Environment
The role is listed as on-site in Chicago, Illinois.
You will work with product and technology leaders and a multidisciplinary UX design team.
The role spans United Airlines’ digital channels, including mobile, web, and in-flight experiences.
The listing does not specify working hours or travel requirements.
Benefits & Perks
The stated base salary range is $140,600 to $183,108 per year, with eligibility for bonus and/or long-term incentive compensation awards.
Benefits may include medical, dental, vision, life, accident and disability coverage, parental leave, and an employee assistance program.
Additional listed benefits include commuter benefits, paid holidays, paid time off, a 401(k), and flight privileges.
The role offers opportunities to develop a design team and lead strategic work in AI-powered experiences, accessibility, and design systems.