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Responsibilities
Respond to field sales and customer enquiries about quotations, product details, standard pricing, and stock availability.
Coordinate equipment order dispatch with customers, couriers, warehouses, and third-party service providers.
Keep commercial colleagues informed about customer activity, required actions, and follow-up needs.
Record sales support activity in Salesforce and maintain accurate records for equipment demonstrations.
Coordinate equipment demonstrations and the return authorisation process.
Research supplier catalogues and online databases to identify products that meet customer quotation requirements.
Investigate shipment problems and prepare ad hoc commercial team reports using Microsoft Excel.
Qualifications
At least five years of progressive experience in corporate business operations, including sales operations, customer service, or a related field.
Advanced proficiency with Salesforce and ERP platforms such as Oracle E1.
Expert-level Microsoft Office skills, particularly Microsoft Excel.
A science degree and/or related experience, as stated in the minimum qualifications.
Strong written and verbal communication skills, including business English, and the ability to build relationships with internal and external stakeholders.
Ability to manage multiple priorities, work to tight deadlines, and maintain meticulous attention to detail.
Validated order fulfillment experience is an advantage.
A background in science, business, or a related field is preferred.
Experience with tender or contract administration and documentation would be useful.
Knowledge of revenue recognition, compliance procedures, financial analysis, and reporting can strengthen your fit.
Work Environment
The listing identifies the work arrangement as hybrid.
The role is based in Melbourne, Victoria, Australia.
The stated work schedule is standard Monday to Friday.
You will coordinate regularly with commercial teams, customer service, finance, accounts receivable and payable, supply chain, customers, and service providers.
The listing does not specify travel requirements.
Benefits & Perks
Benefits include health and wellbeing programs and an Employee Assistance Program.
Flexible arrangements are offered, along with generous leave policies, paid birthday leave, and company-paid parental leave.
The company offers paid volunteer time to support nonprofit organizations.
Learning opportunities include online courses through Thermo Fisher Scientific University Plus, workshops, and mentorship programs.
The role offers opportunities to develop sales operations, order fulfillment, reporting, and process improvement skills.