BB
Retail Services Experience Supervisor
Best Buy
North Wales, PA
On-site
Full-time
$23.1 - $35.81/hr
2d ago
Apt Insight
Is This a Good Match for You?
The graph above shows a positive alignment between your profile and the role of this job. Your working style and professional priorities appear compatible with their organizational approach, which provides useful context when evaluating opportunities here.Beyond the specific role you're considering, understanding the company itself helps you make a better decision. Our analysis factors in elements like culture, management style, and organizational stability—things that significantly impact day-to-day satisfaction but are hard to glean from a job description alone. The graph above summarizes how this job stacks up against your stated preferences.
Unlock your full match with Apt ProStart with the AI-powered career test to unlock your personal career mentor, full company insights, and a personalized job board designed around your goals.
Responsibilities
Optimize employee schedules to maintain efficient staffing levels and ensure teams are prepared to deliver high-quality customer service.
Provide ongoing direction, technical training, career development, and performance management to department staff.
Monitor and drive key performance metrics, including customer satisfaction, repair turn times, team productivity, and departmental revenue.
Execute standard in-store leadership duties such as opening, closing, cash management, and acting as manager-on-duty.
Collaborate with the General Manager and Services Experience Manager to identify operational improvements and implement service priorities.
Qualifications
At least one year of leadership experience or six months of experience as a Best Buy shift lead.
Demonstrated professional experience in sales, customer service, or related retail environments.
Proven ability to work effectively and collaboratively within a team environment.
Availability to work a flexible schedule that includes nights, weekends, and holidays.
One or more years of general retail experience.
Prior experience with profit and loss management, expense forecasting, and labor budget oversight.
Background in tracking, analyzing, and driving core business metrics such as revenue and operating income.
Direct experience in inventory control, hardware technology repair, or distribution processes.
Work Environment
On-site position located at the Best Buy retail store in North Wales, Pennsylvania.
Requires full-time hours with standard 40-hour work weeks across flexible retail shifts.
Involves frequent customer interactions and hands-on operational leadership within a fast-paced retail floor and service counter environment.
No regular business travel is required for this role.
Benefits & Perks
Competitive hourly pay structured between $23.10 and $35.81 per hour based on qualifications and experience.
Access to financial resources, retirement planning options, and employee store discounts.
Comprehensive physical and mental well-being support programs, paid time off, and flexible leaves of absence.
Opportunities to participate in performance-based incentive pay programs and advance into broader retail store leadership roles.