Relationship Banker - Bilingual Mandarin Chinese

Bank of America

Wheaton, IL

On-site

Full-time

$25 - $26.77/hr

2d ago

Apt Insight

In this role, you will engage with clients in the financial center lobby to deliver seamless banking experiences, assist with daily transactions, and guide them in adopting digital self-service tools like mobile, online, and ATM banking. You will also take an advisory approach by holding meaningful discussions with clients to understand their financial and personal priorities, connecting them to appropriate banking products, small business specialists, lending partners, and investment professionals. You will join a dynamic retail banking team in the Rockville-Silver Spring market dedicated to operational excellence and client relationship management. By leveraging your bilingual Mandarin Chinese language skills, you will play a key part in serving a diverse client base, managing financial center traffic, and supporting inbound and outbound outreach initiatives.

About Bank of America

Bank of America is a leading global financial institution headquartered in Charlotte, North Carolina, serving approximately 68 million consumer and small business clients. Founded in 1904, the bank operates across retail financial centers, wealth management, corporate and investment banking, and digital financial services worldwide.

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Responsibilities

Engage clients in the lobby to assist with transactions and educate them on self-service banking technologies.

Process routine and complex cash transactions accurately and efficiently following bank procedures.

Build long-term client relationships by uncovering financial priorities and offering relevant banking solutions.

Collaborate with internal partners across small business, lending, and investment divisions to generate and manage referrals.

Manage client appointments, walk-in lobby traffic, and outbound calling pipelines effectively.

Adhere to risk management standards, compliance guidelines, and banking regulations during daily operations.

Qualifications

Professional fluency in verbal and written Mandarin Chinese and English.

High school diploma, GED, or secondary school equivalent.

Demonstrated ability to learn and educate clients on digital tools and self-service banking technology.

Strong communication, interpersonal, and critical-thinking skills.

Flexibility to work full-time schedules including weekends, extended hours, and across local financial centers within the market.

Nice to Have

Bachelor's degree or an Associate degree in business administration, finance, or a related field.

At least one year of proven sales experience in an environment with individual performance goals.

Six months or more of professional cash-handling experience.

Prior experience working in banking, financial services, or customer account management.

Work Environment

Fully on-site position based in financial center locations across Montgomery County, Maryland, including Bethesda, Olney, Potomac, and Silver Spring.

Full-time 40-hour work week on a standard first shift schedule that requires weekend and extended hour availability.

Fast-paced retail branch setting with constant in-person customer interaction and team collaboration.

Structured corporate environment focused on compliance, customer privacy, and risk governance.

Benefits & Perks

Predictable base compensation ranging from $25.00 to $26.77 per hour.

Access to comprehensive medical, dental, vision, and wellness coverage plans.

Paid time off program supporting physical, emotional, and work-life balance.

Structured training, skill development resources, and pathways into specialized banking and advisory roles.