Express Service Advisor

Overview

In this role, you will serve as the primary point of contact for guests in the express service drive, acting as the face of the dealership's hospitality standards. You will be responsible for managing vehicle flow, coordinating with technicians, and ensuring that every guest receives a fast and professional service experience from arrival to vehicle delivery. Your work directly impacts the dealership's reputation by building trust through clear communication and efficient service management.

Responsibilities

• Greet guests on the express drive with a professional presence to set a positive tone for their service visit.
• Write accurate repair orders for routine maintenance such as oil changes, tire rotations, and multi-point inspections.
• Communicate technical findings and service recommendations clearly to guests to support their decision-making process.
• Manage the flow of vehicles by coordinating with service technicians to maintain accurate wait times.
• Update guests regularly on their vehicle status to ensure they are informed throughout the service duration.
• Identify and recommend additional maintenance or repair services based on the results of multi-point inspections.
• Maintain precise documentation within the Dealership Management System to uphold compliance and reporting standards.

Qualifications

• You must possess a valid driver's license with a clean driving record.
• You should have a strong background in hospitality, retail, or customer service environments.
• You need excellent verbal and written communication skills to interact effectively with guests and team members.
• You must demonstrate the ability to manage multiple tasks and guests simultaneously in a high-pressure environment.
• You should have a genuine motivation to provide high-quality service and grow your professional earnings.

Nice to have

• Prior experience in sales or upselling within a retail or hospitality context is highly beneficial.
• Familiarity with automotive maintenance basics or a passion for the industry can help accelerate your initial learning curve.
• Previous experience using a Dealership Management System or similar customer relationship software is an advantage.

Work environment

• The position is based on-site at the Swickard Honda dealership in Gladstone, Oregon.
• You will work in a fast-paced, high-volume service drive environment that requires being active and on your feet.
• The culture is team-oriented and built on hospitality-driven values such as honor, engagement, and anticipation.
• You will collaborate closely with a team of service technicians and other advisors to ensure seamless operations.

Benefits & growth

• The role offers an on-target earning potential ranging from $50,000 to over $80,000 per year.
• You will receive paid Honda manufacturer and specialized service advisor training to build your technical expertise.
• A clear career progression path is available, with opportunities to move into full service writing or management roles.
• The package includes comprehensive medical, dental, vision, and life insurance coverage.
• You can take advantage of employee discounts on vehicle purchases and maintenance services.