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Responsibilities
Lead complex initiatives across online customer journeys and digital experiences, setting goals, priorities, and measures of success.
Translate business goals, customer needs, and performance insights into clear priorities and actionable requirements.
Coordinate timing and priorities across site components, experiments, content, campaigns, product pages, and purchase experiences.
Identify dependencies, ownership gaps, and readiness risks, and present leaders with options and recommendations.
Build alignment across Engineering, UX, Studio, Production, Product and Program Management, Analytics, and Site Merchandising without direct authority.
Use customer research, journey behavior, traffic, conversion, and experimentation to prioritize improvements and measure results.
Develop reusable standards, readiness practices, escalation paths, and feedback loops for consistent experiences and global rollouts.
Qualifications
A master's degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or a related field, plus 3 or more years of experience in retail, customer service, eCommerce, data science, research, marketing, or business-related roles; or a bachelor's degree in one of these fields plus 4 or more years of such experience; or equivalent experience.
A master's degree in a listed or related field plus 6 or more years of experience in eCommerce, product management, marketing, or business-related roles; or a bachelor's degree in a listed or related field plus 8 or more years of such experience; or equivalent experience.
Experience independently leading complex eCommerce, digital product, web platform, or customer experience work, including work in ambiguous settings and influencing stakeholders without direct authority.
Experience with site merchandising, digital marketing, eCommerce, product marketing, project management, large-scale platform transformation, or enterprise content management systems such as Adobe Experience Manager.
Experience supporting global digital experiences and using analytics, customer research, and experimentation to guide decisions and establish shared operating practices.
Work Environment
The role is hybrid, with three office days per week.
Listed locations are Redmond, Washington; Atlanta, Georgia; Mountain View, California; and New York, New York.
You will collaborate across a global site experience team and multiple partner functions, in a culture described as emphasizing growth mindset, inclusion, and collaboration.
The listing does not specify working hours or travel expectations.
Benefits & Perks
The typical U.S. base pay range is USD $106,400–$203,600 per year; the range for the San Francisco Bay Area and New York City metropolitan area is USD $137,600–$222,600 per year.
The listing notes that certain roles may be eligible for benefits and other compensation, but does not specify which benefits apply to this role.
You can build experience coordinating complex eCommerce initiatives, global rollouts, platform changes, and customer experience improvements.
The role offers opportunities to develop cross-functional influence and create standards and operating practices that extend beyond individual projects.