Delivery Station Customer Service Associate

Amazon

Springfield, MO

On-site

Full-time

$18.65 - $25.96/hr

1d ago

Apt Insight

In this role, you will be based on-site at a last-mile delivery warehouse to provide real-time, hands-on customer support and ensure packages are delivered accurately and on time. You will act as a vital link between customers, warehouse staff, and delivery partners to troubleshoot delivery issues, reschedule shipments, and answer inquiries directly via phone, email, and in person.

About Amazon

Amazon is a global technology and e-commerce company headquartered in Seattle, Washington, operating across cloud computing, digital streaming, logistics, and retail. Employing hundreds of thousands of people worldwide, the company focuses on operational excellence and customer-centric services at scale.

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Responsibilities

Communicate directly with customers in person, via phone, and through written correspondence to resolve delivery issues.

Coordinate with warehouse associates and delivery partners to track packages, manage schedule adjustments, and prevent delivery failures.

Compose concise, accurate, and professional written responses to customer inquiries.

Make quick, logical decisions on behalf of customers to reach effective resolutions.

Identify logistical bottlenecks and suggest process improvements to minimize customer effort.

Handle physical warehouse tasks including moving packages and navigating the station floor during active operational shifts.

Qualifications

High school diploma or equivalent qualification.

Demonstrated professional experience working in customer service or support roles.

Proficiency with computers, web-based software, and Microsoft Office applications, including Outlook, Word, and Excel.

Strong verbal and written communication skills to handle real-time problem-solving.

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Physical ability to stand and walk for up to 12 hours, lift and move up to 49 pounds, and work in varying warehouse temperatures.

Nice to Have

Bachelor's degree or equivalent post-secondary credential.

Experience tracking performance metrics and interpreting key performance indicators (KPIs).

Background working on a merchandising or brand ambassador team for a national consumer brand.

Work Environment

On-site work environment at a delivery station warehouse located in Springfield, Missouri.

Full-time role requiring flexible scheduling of 40 or more hours per week, with shifts up to 12 hours.

Physical work setting with variable noise levels where hearing protection is provided.

Warehouse space subject to varying temperatures influenced by outdoor weather conditions.

Benefits & Perks

Hourly pay ranging between $18.65 and $25.96 per hour based on experience and location.

Day-one benefits including an Employee Assistance Program, mental health support, and a medical advice line.

401(k) retirement savings plan with company matching contributions.

Internal pathways for career progression into process improvement, data analysis, customer experience, and logistics operations.