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Delivery Station Customer Service Associate
Amazon
Albuquerque, NM
On-site
Full-time
$18.65 - $25.96/hr
1d ago
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Responsibilities
Communicate directly with customers in person, by phone, and through written email correspondence to resolve delivery challenges.
Coordinate in real time with warehouse associates and delivery partners to handle package updates and delivery reschedules.
Compose concise, accurate, and professional written responses to customer inquiries.
Make timely and logical decisions to achieve the best outcome for customer package delivery.
Identify recurring delivery issues and collaborate on process improvements to enhance the overall customer experience.
Perform physical warehouse tasks, including lifting, pushing, pulling packages up to 49 pounds, and standing during extended shifts.
Qualifications
High school diploma or equivalent educational qualification.
Demonstrated professional experience in customer service.
Proficiency with computers and Microsoft Office applications, including Word, Excel, and Outlook.
Strong time management and task prioritization skills in a fast-paced environment.
Ability to work a full-time flexible schedule of 40 or more hours per week, with shifts lasting up to 12 hours.
Bachelor's degree or equivalent post-secondary credential.
Experience analyzing performance metrics and tracking progress against key performance indicators (KPIs).
Background working on a merchandising or brand ambassador team for a national consumer brand.
Strong formal presentation and written communication capabilities.
Work Environment
On-site work arrangement based at a delivery station warehouse in Albuquerque, New Mexico.
Dynamic, fast-paced logistics environment with variable noise levels where hearing protection is provided.
Physical warehouse setting where indoor temperatures vary according to outside weather conditions.
Full-time schedule requiring flexibility to work shifts of up to 12 hours.
Benefits & Perks
Hourly pay rate ranging from $18.65 to $25.96 depending on experience, qualifications, and location.
Comprehensive starting benefits including 401(k) matching and an employee assistance program (EAP).
Access to mental health support and a 24/7 medical advice line starting on day one.
Internal career pathways into roles covering process improvement, customer retention, and logistics data analysis.