Express Service Advisor

Overview

In this role, you will serve as the primary point of contact for guests in the express service drive, acting as the face of the dealership's hospitality standards. You will be responsible for managing vehicle flow, coordinating with technicians, and ensuring that every guest receives a fast and professional service experience from arrival to vehicle delivery. Your work directly impacts the dealership's reputation by building trust through clear communication and efficient service management.

Responsibilities

• Greet guests on the express drive with a professional presence to set a positive tone for their service visit.
• Write accurate repair orders for routine maintenance such as oil changes, tire rotations, and multi-point inspections.
• Communicate technical findings and service recommendations clearly to guests to support their decision-making process.
• Manage the flow of vehicles by coordinating with service technicians to maintain accurate wait times.
• Update guests regularly on their vehicle status to ensure they are informed throughout the service duration.