Consumer Loan Consultant

Overview

In this role, you will maximize lending and sales opportunities by proactively engaging with credit union members who apply for credit over the phone. You will evaluate member needs, explain financial products, and guide applicants through the lending process while delivering exceptional member service. Your focus will be on building strong relationships, analyzing financial information, and achieving sales goals by matching members with tailored loan solutions. You will work collaboratively with consumer lending teammates to process and fund loans efficiently. By reviewing credit reports and application data, you will identify opportunities to expand member relationships and follow up on pending or approved loans to ensure a seamless experience.

Responsibilities

• Contact members proactively to discuss pending loan applications and recommend appropriate credit solutions.
• Evaluate credit reports, member data, and financial records to identify lending opportunities and cross-sell relevant products.
• Explain loan terms, recommendations, and credit union products clearly to members.
• Collaborate with consumer lending team members to facilitate smooth loan underwriting and processing.
• Overcome member objections through persuasive communication and consultative relationship-building.
• Maintain strict confidentiality regarding all member financial information and credit union records.
• Participate in ongoing sales and regulatory lending training to ensure continuous professional development.

Qualifications

• High school diploma or equivalent educational credential.
• At least one year of direct experience in lending sales.
• Proficiency with standard Microsoft Office applications, including Word, Excel, Teams, and Outlook.
• Working knowledge of consumer lending procedures, regulations, and loan documentation.
• Strong active listening, rapport-building, and verbal and written communication skills.

Nice to have

• Associate degree or equivalent relevant professional experience.
• Three or more years of experience focused specifically on consumer lending sales.
• Familiarity with tax return analysis, Visa products, and DMV processing procedures.

Work environment

• Operates on a hybrid schedule requiring two days per week in the Anaheim Hills, California office and three days remote.
• Standard business schedule spans Monday through Friday from 9:00 AM to 6:00 PM, with rotating Saturday shifts from 9:00 AM to 1:00 PM.
• Fast-paced, member-centric sales and phone-based service environment focused on teamwork and customer care.

Benefits & growth

• Offers a base pay rate of $21.50 per hour complemented by performance-driven commission earnings.
• Comprehensive health benefits package provided.
• Access to structured loan and sales training programs to support ongoing professional skill enhancement.
• Clear pathways for career progression within a growing financial cooperative recognized for high workplace engagement.