Apt Insight
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Responsibilities
Manage and hit monthly and quarterly revenue targets across a high-volume portfolio of existing customer accounts.
Drive early renewal engagements to secure contracts at least 60 days prior to their start dates.
Build and maintain comprehensive account plans detailing organizational maps, renewal timelines, expansion history, and risk indicators.
Monitor customer usage patterns and health metrics using Salesforce and Planhat to proactively identify and resolve churn risks.
Collaborate cross-functionally with Product, Customer Success, Support, and Sales teams to resolve account escalations and coordinate cross-sell opportunities.
Maintain thorough CRM hygiene to ensure account forecasting, risk status, and next steps are transparent and accurate.
Represent the company at industry events, conferences, and on-site quarterly business reviews with key clients.
Qualifications
Demonstrated experience in B2B SaaS account management with a track record in revenue retention and expansion, or equivalent customer success or sales experience for associate levels.
Proven track record of managing a high-volume book of accounts while consistently achieving revenue quotas.
Hands-on operational experience using Salesforce for CRM and pipeline management.
Strong relationship-building and multi-threading capabilities across multiple organizational tiers.
Prior professional background or domain knowledge within the commercial real estate (CRE) industry.
Hands-on experience with customer success tools such as Planhat, ChurnZero, or Gainsight.
Familiarity with sales intelligence platforms like Gong.
Work Environment
The position is fully remote across most regions of the United States.
Expected travel includes occasional trips for conferences, customer meetings, and on-site client QBRs, averaging up to one week per quarter.
The team operates in a collaborative, metrics-driven environment with a standard 40-hour work week.
Company culture emphasizes individual ownership, proactive communication, and continuous process testing.
Benefits & Perks
Total on-target earnings range from $90,000 to $135,000 depending on seniority, with an approximate split of 70% base salary and 30% variable commission.
Comprehensive health, dental, and vision insurance with 100% employer-covered dental and vision premiums, telemedicine, HSA seed funding, and a $400 annual wellness benefit.
Retirement planning through a 401(k) program featuring an immediate-vesting 4% company match.
Work-life balance provisions including flexible PTO, 14 paid company holidays, paid parental leave, and an annual $600 remote work stipend.