Hotel Receptionist

Overview

In this role, you will serve as the primary point of contact for members and guests at a landmark historic property in Berkeley. You will be responsible for managing the front desk operations, ensuring a professional atmosphere, and delivering high-quality customer service during check-in and check-out procedures. Your work will directly support the hospitality standards of a multi-faceted venue that includes a hotel, social club, and fine dining restaurant. You will join a small, dedicated team and interact with a diverse public, including club members and hotel guests. The position requires you to be a proactive problem-solver who can handle multiple administrative tasks simultaneously while maintaining a welcoming demeanor. This is an excellent opportunity to apply your interpersonal skills in a unique environment characterized by historic architecture and a community-focused mission.

Responsibilities

• Manage guest check-in and check-out procedures with a focus on accuracy and customer satisfaction.
• Greet and assist members and guests via phone, email, and in-person interactions.
• Maintain a professional and welcoming atmosphere in the lobby and reception areas.
• Utilize hotel management software to process reservations and manage guest records.
• Coordinate with other departments to ensure guest needs and event requirements are met promptly.
• Resolve guest inquiries and issues using effective problem-solving skills.
• Oversee administrative tasks including document management via Google Workspace and Microsoft Office.

Qualifications

• Previous experience in a hotel front desk or customer service role.
• Proficiency with hotel management software such as ClubEssential or AutoClerk.
• Strong technical skills in Microsoft Outlook, Word, Excel, and Google Drive applications.
• Ability to work a flexible schedule including overnight shifts, weekends, and holidays.
• Excellent verbal and written communication skills for professional correspondence.
• Demonstrated ability to multitask and work independently in a fast-paced environment.

Nice to have

• Familiarity with the historic hospitality industry or social club environments.
• Prior experience working in a multicultural team setting.
• Advanced organizational skills with a high attention to detail in administrative tasks.

Work environment

• On-site work arrangement at a historic landmark property in Berkeley, California.
• Collaborative and multicultural team environment with roughly 35 employees.
• Fast-paced hospitality setting requiring frequent interaction with the public.
• Shift-based schedule that includes overnight, weekend, and holiday coverage.

Benefits & growth

• Comprehensive health, dental, and vision insurance coverage paid by the company for the employee.
• Financial security through a 401k plan with company matching contributions.
• Employer-provided life insurance for peace of mind.
• Paid time off including both sick leave and vacation leave.
• Opportunities to gain specialized experience in historic property management and social club operations.