Andrews
A

Andrews

Department, Clothing & Shoe Stores

Apt Insight

They have built a dedicated boutique presence with a strong emphasis on personal client styling, though the day-to-day retail environment can vary widely across locations. Andrews is a privately held luxury womenswear retailer headquartered in Toronto, Canada. Founded in 1990, the family-owned business operates physical boutiques across Ontario alongside an e-commerce platform. They occupy the small-to-medium enterprise tier, carrying over 80 designer labels.
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About

Andrews is a luxury women's clothing retailer that offers elevated women's fashion in Toronto, Oakville & Burlington, and 80+ designers. They have been Canadian, family-owned for over 35 years.
Founded1990
HeadquartersToronto, Canada
IndustryDepartment, Clothing & Shoe Stores
Websitewww.andrewsco.com
Employees224

Open roles at Andrews

3 open roles, newest first.
Customer Service Associate - OakvilleOakville, Ontario · Onsite
E-commerce ManagerToronto, Ontario · Onsite
BuyerToronto, Ontario · Onsite

Why people join & leave

Why join
Curated luxury fashion focusClient styling relationships over pure cashieringCross-functional project opportunitiesSupportive store-level direct managers
Why leave
Workplace interpersonal friction and gossipModest compensation and benefits packagesHigh pace and ambiguous role boundariesWeekend demands and holiday retail stress

Company Pulse

Headcount
-10%past year

Employee Experience

3.5/5
Career Opportunities
3.4
Compensation & Benefits
3.1
Culture & Values
3.5
Diversity & Inclusion
3.5
Senior Management
3.5
Work-Life Balance
3.2

Quick Take

Strengths
Solid leadership approvalCEO rating stands at 73% alongside a 70% overall culture and values score.
Web traffic growthMonthly digital visits increased by 9.12% reaching over 31,000 visitors.
Watch out
Lagging compensation marksCompensation and benefits scores sit at 62%, the lowest among tracked categories.
Note
Moderate referral rateEmployee recommend-to-a-friend score sits at 64%.

Things to consider

Inconsistent store atmosphere — Multiple employee reviews cite passive-aggressive dynamics, gossip, and friction between retail store locations and headquarters.
Intuition-led decisions — Staff report that operational and merchandising choices frequently rely on leadership preference rather than data-driven market trends.

Leadership

DM
Darren MasonPresident

What They Build

Andrews operates an omnichannel commerce ecosystem supporting physical luxury boutiques and direct-to-consumer digital sales. Technical work emphasizes digital storefront reliability, customer relationship marketing, and inventory synchronization across retail footprints. Systems focus on integrating catalog management with personalized clienteling workflows.
E-Commerce
Omnichannel Retail
Clienteling Systems
Digital Marketing
Domains
Frontend
E-Commerce Operations
Web Development
Tech Stack
Shopify
WooCommerce
HTML
Klaviyo
Wix
Mailchimp
Asana
Microsoft 365