American Airlines
A

American Airlines

Airlines, Airports & Air Transportation

Apt Insight

American Airlines is a legacy global carrier where employees value travel perks and job security, though corporate bureaucracy can slow things down. Headquartered in Fort Worth, Texas, the company operates across the global commercial aviation and air transportation industry. With an extensive fleet of over 1,400 mainline and regional aircraft, it stands as one of the largest airlines in the world. They maintain steady hiring demand across technical, operations, and customer service departments.
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About

Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. With more than 1,400 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.
Founded1926
HeadquartersFort Worth, US
IndustryAirlines, Airports & Air Transportation
Websitewww.aa.com
Employees60.0K
Total Funding$1.0B

Why people join & leave

Why join
Comprehensive flight and travel benefitsHigh diversity and inclusion cultureGlobal scale and brand recognitionFlexible scheduling options in operations
Why leave
Frustration with senior leadership decisionsLimited junior advancement opportunitiesCorporate red tape and rigid hierarchyUneven workload and lean staffing

Company Pulse

Headcount
+11%past year
Raised
$1.0Btotal

In the News

Disruptive passenger duct-taped to first-class seat as plane makes emergency landing | CNNcnn.com · Sep 5, 2026
American Airlines Debuts New 'Premium' Planes with 70 Lie-Flat Seatstimeout.com · Sep 4, 2026
American Airlines May End Its All-Boeing Widebody Fleet With Up To 65 Airbus Jets—It’s Already Prepping Trump For The Switchviewfromthewing.com · Sep 4, 2026
American Airlines Says Order Will Be For Up To 65 Widebody Jets—And After Retiring Too Many Planes, Airbus Is Back In The Runningviewfromthewing.com · Sep 4, 2026
Unruly passenger arrested after being restrained with duct tape during flight - ABC Newsabcnews.com · Sep 4, 2026

Employee Experience

3.6/5
Career Opportunities
3.4
Compensation & Benefits
3.5
Culture & Values
3.3
Diversity & Inclusion
4.0
Senior Management
2.8
Work-Life Balance
3.4

Quick Take

Strengths
Strong diversity ratingDiversity and inclusion is rated high at 80% among employees.
Solid benefits packageCompensation and benefits scores 70%, driven largely by travel privileges.
Watch out
Low executive confidenceSenior management rating is just 56% with CEO approval down at 40%.
Lukewarm business outlookBusiness outlook rating sits at only 50% across employee reviews.
Note
Fleet renewal underwayEvaluating orders for up to 65 widebody aircraft to modernize operations.

Things to consider

Low CEO approval — CEO rating sits at 40%, reflecting significant employee skepticism toward executive direction.
Slow career mobility — Employees frequently report top-heavy organizational structures and limited paths for junior advancement.

Leadership

RI
Robert IsomChief Executive Officer
SJ
Steve JohnsonVice Chair and Chief Strategy Officer
CB
Cole BrownChief People Officer
RD
Ron DeFeoExecutive Vice President, Communications and Marketing and Chief Communications Officer
NG
Nate GattenExecutive Vice President of American Eagle, Corporate Real Estate and Government Affairs
GJ
Ganesh JayaramChief Digital and Information Officer
DM
Devon MayChief Financial Officer
NP
Nat PieperChief Commercial Officer

What They Build

American Airlines develops complex flight scheduling, digital selling, and airline operations systems to power hundreds of daily flights globally. The engineering teams focus on high-availability cloud infrastructure, customer-facing web platforms, and data warehousing for enterprise analytics.
Airline Operations Technology
Digital Selling Platforms
Inflight Connectivity
Enterprise Data Warehousing
Loyalty Systems
Domains
Backend
Data Engineering
Cloud Infrastructure
DevOps
Quality Assurance
Tech Stack
Teradata Data Warehouse
Power BI
VMware vSphere
Cloudflare
Selenium WebDriver
Sequelize
Keras
Jira
+4