Wellbeing Operations & Benefits Manager
Oversees the administration and compliance of health benefits and employee wellness programs.
Overview
The role involves a continuous cycle of vendor management, data analysis, and employee communication. Much of the daily work is dedicated to troubleshooting enrollment issues, auditing benefit usage, and coordinating with insurance brokers to optimize plan performance. It requires a high degree of technical accuracy to manage complex data feeds between payroll systems and insurance carriers, alongside a empathetic approach to resolving sensitive employee health inquiries.
Success in this career stems from a blend of analytical rigor and organizational design. The rhythm of the work fluctuates with the annual enrollment cycle, peaking during periods of plan renewal and tax reporting. Individuals who thrive in this environment are detail-oriented problem solvers who can translate complex regulatory requirements into clear, actionable internal policies while maintaining a focus on the broader organizational culture.
responsibilities
Responsibilities
- Manage the daily administration of group health, dental, vision, and retirement plans.
- Coordinate with external insurance brokers and vendors to resolve complex claim issues and service gaps.
- Monitor organizational compliance with federal and state regulations such as ERISA, HIPAA, and the ACA.
- Lead the planning and execution of the annual open enrollment period for all eligible employees.