Student Support Administrator (Scottish Higher Education)
Coordinates comprehensive administrative, academic, and disability support services within the Scottish higher education sector.
Overview
The day-to-day reality of this career involves balancing high-volume administrative processing with sensitive, face-to-face student interactions. Professionals manage complex cycles of recruitment, induction, and assessment periods, requiring a deep understanding of the Scottish Credit and Qualifications Framework and local funding models. The work is often seasonal, peaking during the start of term and examination windows, requiring high levels of organizational stamina and the ability to pivot between data entry and crisis management.
Success in this field requires a meticulous approach to record-keeping and a calm demeanor when navigating institutional bureaucracy. The rhythm of the work is defined by strict academic calendars and the need to interpret evolving government legislation regarding student support. Those who thrive in this environment are typically methodical thinkers who enjoy problem-solving within structured regulatory frameworks and can maintain professional boundaries while supporting individuals through challenging personal or academic circumstances.
Responsibilities
- Manage student records and registration processes in accordance with data protection legislation and university policy.
- Coordinate support arrangements for students with disabilities, including liaison with the Student Awards Agency Scotland for funding.
- Admit and process student applications for financial hardship funds and emergency loans.
- Facilitate academic appeals and disciplinary committees by preparing documentation and ensuring procedural fairness.
- Monitor student attendance and engagement metrics to trigger early intervention strategies for at-risk learners.
- Collaborate with academic staff to implement reasonable adjustments for examinations and assessments.
- Provide expert advice on institutional regulations and Scottish higher education funding eligibility to students and staff.
Qualifications
- A bachelor degree or equivalent professional experience in educational administration or a related field.
- Comprehensive knowledge of the Scottish Credit and Qualifications Framework and the Scottish higher education funding landscape.
- Demonstrated experience using student record systems and database management software.
- Proven ability to interpret and apply complex regulatory policies and legislative requirements.
- Strong written and verbal communication skills suitable for a diverse academic environment.
Nice to have
- Postgraduate qualification in higher education management or student affairs.
- Experience in managing Mental Health First Aid or similar welfare interventions within an educational setting.
- Professional membership in the Association of University Administrators or a similar body.
Work environment
- Standard office hours are typical, though occasional evening or weekend work is required during peak enrollment periods.
- Work is conducted in a professional campus environment, often within a student services hub or registry office.
- Collaboration is frequent with academic faculty, health professionals, and government funding agencies.
- Tools include specialized student information systems, Microsoft Office Suite, and case management software.
Benefits & growth
- Progression often leads to senior management roles such as Head of Student Services or Academic Registrar.
- Compensation typically follows the Higher Education national pay scales with incremental annual increases.
- Employment packages usually include generous pension schemes such as the Universities Superannuation Scheme.
- Professional development is supported through institutional training and sector-wide networking conferences.
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