Service Design Operations Manager
Optimizes the infrastructure and processes that empower service design teams to deliver seamless end-to-end journeys.
Overview
This career functions at the intersection of design methodology and operational efficiency, focusing on the systems that allow designers to work effectively. The daily rhythm involves auditing existing workflows, negotiating software licenses, and establishing unified standards for research repositories and journey mapping. It is a behind-the-scenes role that solves structural bottlenecks to ensure that design insights are easily accessible and actionable for stakeholders across the enterprise.
The role involves constant coordination with legal, IT, and procurement departments to clear paths for design activities like participant recruitment and data management. Individuals who thrive in this field often possess a high degree of organizational intelligence and a systems-thinking mindset. The work is characterized by the satisfaction of transforming fragmented, manual processes into a cohesive, scalable engine that sustains long-term design maturity within a corporation.
Responsibilities
- Manage the design toolstack to ensure team members have access to licensed software for mapping and prototyping.
- Standardize service design methodologies and playbooks to maintain consistency across different project teams.
- Oversee the participant recruitment process and research operations to ensure ethical and efficient data collection.