Global Process Owner (Order-to-Cash)
Directs the global standardization and optimization of the end-to-end order-to-cash financial lifecycle.
Overview
The role of a Global Process Owner is defined by a high-level focus on system architecture and procedural consistency. On a daily basis, this involves analyzing performance metrics from various regional hubs to identify bottlenecks in the revenue cycle. The work requires balancing the need for global uniformity with the practicalities of local tax laws and market-specific regulations. It is a position rooted in change management, requiring the ability to influence senior stakeholders to adopt new technologies and standardized operating models.
Day-to-day operations are often centered around long-term project cycles, such as ERP implementations or the migration of local finance functions into centralized shared service centers. The rhythm of the work is characterized by frequent cross-functional meetings and the oversight of key performance indicators related to days sales outstanding and bad debt ratios. Professionals who excel in this field possess a deep understanding of financial controls and a methodical approach to complex problem-solving in high-pressure corporate environments.
Responsibilities
- Design and maintain the global standard for the end-to-end order-to-cash process.
- Evaluate and select enterprise-level technology solutions to automate billing and collections.
- Establish key performance indicators to monitor the effectiveness of global accounts receivable functions.