Director of Franchise Development & Operations

Overview

Responsibilities

• Design and implement standardized operational protocols to ensure brand consistency across all franchise locations.
• Oversee the recruitment and vetting process for new franchise partners to ensure alignment with corporate values.
• Develop comprehensive training programs for franchisees and their management teams to improve operational efficiency.
• Collaborate with legal departments to manage franchise disclosure documents and ensure regulatory compliance.
• Analyze regional market trends to identify optimal locations for new site development and expansion.
• Lead a team of regional managers who provide ongoing field support and performance audits to existing units.
• Monitor financial metrics across the franchise network to identify underperforming units and implement recovery strategies.

Qualifications

• A bachelor degree in business administration, hospitality management, or a related corporate field is required.
• Extensive experience in franchise operations or multi-unit management is essential for this leadership role.
• Demonstrated expertise in financial modeling and the analysis of profit and loss statements is necessary.
• Proven ability to manage complex projects involving multiple stakeholders and legal contracts is required.
• Strong proficiency in CRM software and franchise management platforms is expected.
• Advanced negotiation skills for closing development deals and managing partner relations are mandatory.

Nice to have

• A Master of Business Administration (MBA) provides a competitive advantage for strategic leadership positions.
• Certified Franchise Executive (CFE) designation demonstrates specialized industry knowledge and commitment.
• Experience with international franchise expansion and global market entry strategies is highly valued.

Work environment

• The work environment typically involves a professional corporate office with frequent travel to franchise sites.
• Collaboration with cross-functional teams including marketing, legal, and finance is a daily occurrence.
• Standard business hours are common, though weekend work may be required during new site launches.
• The culture is often performance-driven with a strong emphasis on meeting growth targets and maintaining brand standards.

Benefits & growth

• Compensation structures usually include a competitive base salary supplemented by significant performance-based bonuses.
• Executive benefits often include car allowances, comprehensive health packages, and retirement contributions.
• Career progression typically leads to Vice President of Operations or Chief Operating Officer roles.
• Professional development is supported through industry conferences and executive leadership training programs.