Director of Digital Employee Experience
Leading the strategy and optimization of digital toolsets to improve industrial workforce productivity and satisfaction.
Overview
This career involves the high-level orchestration of hardware, software, and connectivity solutions tailored for the industrial workforce. The day-to-day rhythm alternates between strategic planning with executive leadership and operational reviews of how digital tools perform on the factory floor or in the field. It requires a balance of technical proficiency and empathy for the physical constraints of industrial work, ensuring that digital systems serve as enablers rather than obstacles to manual labor and technical tasks.
Success in this role depends on the ability to translate complex technical roadmaps into tangible workplace improvements. Professionals in this field often navigate the friction between legacy industrial systems and modern software-as-a-service platforms. Those who thrive are typically analytical thinkers with a strong background in user experience and organizational change management, driven by the goal of reducing digital friction for non-desk workers.
The work focuses on the intersection of human factors engineering and information technology to create a seamless professional environment.
Responsibilities
- Define the long-term vision for the digital workplace environment across all industrial sites.
- Evaluate and select enterprise software solutions that align with the specific needs of industrial operators.
- Collaborate with IT and operations teams to integrate legacy systems with modern digital interfaces.